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return & exchanges

Products purchased from our store can be returned only under the condition that the remanded merchandise has not been used, damaged, and contains its original packaging. Returns and exchanges can be made within 30 days of receiving the delivery. Each remanded product must be properly packaged. In case of any damage to the packaging, we do not accept returns/exchanges.


1. How to exchange a product:

First of all, contact us by e-mail at info@clareblanc.com. and inform about it. Wait until we reply. After that, you’ll be ask to check if the product you wish to exchange for is found within our commercial offer. Place an order on this product; you will have a guarantee that the product will not be sold out, and within the comments on the order write: EXCHANGE. The cost connected with the exchange will be covered by the purchaser. Send us the exchanged product along with the proof of purchase  as well as a confirmation of the payment of shipping costs, on the address which can be found in the Contact tab.

The shipping costs can be found in the Shipping Policy 

2. How to return a product ?

In order to return a product, contact us by e-mail at info@clareblanc.com, wait for reply and after confirmation, send us back the returned product and proof of purchase. 

Unfortunately any returns sent to us without return authorization cannot be accepted. Return acceptance is at the sole discretion of Claré Blanc.

Shipping fees are only refundable when the original items were either shipped incorrectly by Claré Blanc or damaged. All other shipping fees are nonrefundable.

To return your products please include the packing slip with your return and ship to the address below. We suggest you ship via a traceable service to ensure delivery. We cannot be held responsible for returns lost in transit.

Claré Blanc

20 Cotoneaster Ct.

Monmouth Jct., NJ 08852

 

Please allow up to two weeks for the return to be processed, at which time a credit or exchange will be made depending on your request. Please allow one to two billing cycles for the refund to show on your account. If you wish to inquire about your return, you can email us at info@clareblanc.com.

 

All other information can be found within the Terms and Conditions.